Refund policy

GENERAL POLICY
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Returned items will optimally be in the same condition as when you received them, unused, with original packaging. Note that in order to receive a full refund, the packaging must be intact (unopened), with the exception of ToneShaper branded products or Callaham products, which we can repackage. To put a finer point on this: we must be able to sell the item as a brand new item in order for you to receive a 100% refund.

We'll look the item over very carefully. If it has been on a guitar, is marred, scratched, etc, then we'll take a restocking charge. We have a mechanism for reselling parts that show some wear & tear, and we live in the real world - we know that situations change, things happen. So we don't have a problem if you want to return a product that's showing some light wear & tear (so long as it's fully functional) - it will be sold at a discount, and someone will be happy to get a bargain. Their bargain will be funded by your restock charge. Here's how much we'll keep:

B-Stock - We'll keep 15%
These are parts that are indistinguishable from new, but have broken or missing packaging (with the exception of ToneShapers and Callaham items, which we can usually re-package). Again, the part must be as new - if we can see any visible wear and tear, the item will not be considered B-stock, it will be considered C-stock or D-stock.

C-Stock - We'll keep 30%
These are parts that show light wear and tear. Minor scratches or dings, that sort of thing. But 100% functional. These items will be made available at a 30% savings to buyers who would rather save a few bucks than have parts that look brand new. So if you're responsible for the wear and tear, then you fund the 30% savings for the next guy. Seems reasonable to us.

D-Stock - We'll keep 50%
This won't apply to many returns, it will mostly be used for things that have something wrong. Like a set of Strat knobs that came from Fender with 2 volume knobs and 1 tone, rather than 1 volume and 2 tones.

But if you have something that you're returning that is still functional but has substantial wear, then it might fall into this bucket, and we'll keep 50% of your money, which will be passed along to the next buyer in the form of a discount.

Damaged Parts - Not Returnable
If you return a product that is non-functional, these parts will be returned to you. Understand that in order for you to get a partial refund, we must be able to resell the returned item as a functional part, and there are some parts that we simply will not resell. For example, electronic components that have been soldered to, or products that are damaged so that they no longer function properly. These may not be returned. Examples: If you've installed one of our wiring kits in your guitar but find that you still don't sound like SRV, then please don't send those soldered parts back. If you've dropped your Callaham trem on the floor and bent its top plate, please don't send that part back.

HOW / WHERE TO RETURN
Returns should be sent to the following address:
Tone Shapers
4913 US Highway 1
Vero Beach, FL 32967

No RMA is needed. Just send it back via the method of your choice, and include a short note inside that states whether you want a refund or exchange, and be sure to let us know who you are. A phone number and email would be nice, we'll call you or email if we questions.

You can always contact us for any return question at help@toneshapers.com.

DAMAGE AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned

  • Electronic components that have been soldered
  • Products you've damaged in a way that renders them non-functional
  • Items you purchased as B/C/D-stock, at a discount
  • Special orders

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
Send your item back to us along with a note that lets us know what you want to exchange it for, and we'll take care of it. We'll send you an invoice if this creates an outstanding balance, and if it results in an overpayment then we'll send you a refund.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know the product was received. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since you sent your return, please contact us at help@toneshapers.com.